Privacy Policy
How we collect, use, and protect your personal information
Information We Collect
When you use MachiVolt Bikes services, we collect information necessary to provide safe, reliable e-bike rental services. This includes personal identification data during registration, location information for bikege tracking, payment details for billing purposes, and device information from our mobile application.
We also collectge patterns, ride history, and preferences to improve our service quality and optimize bike availability across our network of smart docks throughout.
How We Use Your Information
Your personal information enables us to provide seamless e-bike rental services, process payments securely, maintain accurate billing records, and ensure proper insurance coverage during your rides. We use location data to facilitate bike unlocking, trackge for billing purposes, and optimize our fleet distribution.
Additionally, we analyzege patterns to improve service availability, enhance safety measures, and develop new features that better serve our community of riders across Tokyo, Osaka, Kyoto, and other majorese cities.
Data Sharing and Disclosure
We maintain strict controls over your personal information and only share data when necessary for service provision or legal compliance. This includes sharing with payment processors for transaction handling, insurance providers for coverage purposes, and maintenance partners for bike servicing.
We may disclose information to law enforcement when required byese law or to protect the safety of our users and the general public. We never sell personal information to third parties for marketing purposes.
Data Security Measures
We implement comprehensive security measures to protect your personal information, including encryption of sensitive data, secure transmission protocols, regular security audits, and restricted access controls. Our systems are designed to meet international security standards andese data protection requirements.
All payment information is processed through certified secure payment gateways, and we maintain backup systems to ensure data integrity and availability while protecting against unauthorized access.
Your Rights and Choices
You have the right to access, update, or delete your personal information at any time through your account settings or by contacting our support team. You can also request a copy of your data, restrict certain processing activities, or withdraw consent for optional data uses.
For location tracking, you can adjust permissions in your mobile device settings, though this may limit certain service features. You maintain control over marketing communications and can opt out at any time.
Cookiege and Tracking
Our website and mobile application use cookies and similar technologies to enhance user experience, remember your preferences, and analyze servicege. Essential cookies are necessary for basic functionality, while optional cookies help us improve our services and provide personalized experiences.
You can manage cookie preferences through your browser settings or our cookie consent banner. Detailed information about our cookie practices is available in our separate Cookie Policy.
Data Retention Policies
We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Account information is maintained while your account remains active, while ride history and billing records are kept for the periods required byese financial and tax regulations.
When you close your account, we securely delete or anonymize your personal information according to our data retention schedule, except where longer retention is required by law.
International Data Transfers
While our primary operations are based in, some data processing may occur in other countries where our service providers operate. We ensure that any international transfers comply withese data protection laws and include appropriate safeguards to protect your information.
All international transfers are governed by contractual agreements that maintain the same level of protection required underese privacy regulations.
Children's Privacy Protection
Our services are designed for users aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete such information.
Parents or guardians who believe their child has provided personal information to us should contact our support team immediately for assistance with data removal.
Business Transfers and Changes
In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the acquiring entity. We will provide notice of such transfers and ensure that the receiving party maintains the same privacy protections outlined in this policy.
Any material changes to our privacy practices will be communicated through email notifications and prominent notices on our website and mobile application.
Compliance withese Law
This privacy policy is designed to comply with the Personal Information Protection Act of and other applicableese privacy regulations. We regularly review our practices to ensure ongoing compliance with evolving legal requirements.
We cooperate withese regulatory authorities and respond promptly to official inquiries while protecting user privacy to the fullest extent permitted by law.
Contact Information for Privacy Matters
For questions about this privacy policy, requests regarding your personal information, or privacy-related concerns, please contact our dedicated privacy team at privacy@kerulobridgeway.com or call our support line at +81-24-258-3738.
We are committed to addressing privacy inquiries promptly and transparently, typically responding to requests within 30 days of receipt.
Policy Updates and Notifications
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. Material changes will be communicated through email notifications to registered users and prominent notices on our platform.
We encourage users to review this policy regularly to stay informed about how we protect and use personal information. The effective date of the current policy is displayed at the top of this document.