Cookie Policy
How we use cookies and tracking technologies on our website
Understanding Cookies and Tracking Technologies
Cookies are small text files stored on your device when you visit our website or use our mobile application. These files help us provide a better user experience, remember your preferences, and analyze how our services are used to make improvements.
We also use similar technologies such as web beacons, pixel tags, and local storage to enhance functionality and gatherge information. This policy explains how MachiVolt Bikes uses these technologies and how you can control them.
Essential Cookies for Core Functionality
Essential cookies are necessary for our website and mobile application to function properly. These cookies enable basic features such as user authentication, account access, payment processing, and bike unlocking functionality. Without these cookies, our services cannot operate effectively.
Essential cookies include session management, security tokens, load balancing, and fraud prevention mechanisms. These cookies do not require your consent as they are strictly necessary for service provision.
Functional Cookies for Enhanced Experience
Functional cookies help us provide enhanced features and personalized experiences. These cookies remember your preferences, language settings, location preferences, and previous rental history to streamline future interactions with our platform.
Examples include remembering your preferred pickup locations, payment methods, and notification settings. These cookies improvebility but are not essential for basic service functionality.
Analytics Cookies for Service Improvement
We use analytics cookies to understand how users interact with our website and mobile application. This information helps us identify popular features, optimize user flows, and improve overall service quality. Analytics data is typically aggregated and anonymized.
These cookies track metrics such as page views, session duration, user paths, and featurege patterns. The insights gained help us make data-driven decisions about service enhancements and new feature development.
Performance Monitoring and Optimization
Performance cookies help us monitor system performance, identify technical issues, and optimize loading times. These cookies collect information about device capabilities, network conditions, and application performance to ensure reliable service delivery.
This data enables us to proactively address technical problems, optimize our infrastructure, and provide consistent service quality across different devices and network conditions.
Location-Based Services and Mapping
Our services rely on location data to help you find nearby bikes, navigate to docking stations, and track rentalge. Location cookies and similar technologies enable these features while respecting your privacy preferences.
You can control location sharing through your device settings, though this may limit certain service features such as bike finding and route optimization.
Third-Party Service Integration
We integrate with trusted third-party services for payment processing, mapping, analytics, and customer support. These services may use their own cookies and tracking technologies, subject to their respective privacy policies.
Third-party cookies are used for secure payment processing, map display, customer service chat functionality, and aggregatedge analytics. We carefully select partners who maintain high privacy and security standards.
Mobile Application Data Collection
Our mobile application uses device identifiers, appge analytics, and local storage to provide seamless service. This includes storing rental history, user preferences, and cached data for offline functionality.
Mobile data collection is governed by your device's permission settings and our application's privacy controls. You can manage these permissions through your device's settings menu.
Cookie Consent and User Control
We provide clear options for managing cookie preferences through our consent banner and privacy settings. You can accept all cookies, reject non-essential cookies, or customize your preferences for different cookie categories.
Your consent choices are remembered and can be updated at any time through our privacy preference center or by clearing your browser cookies and revisiting our consent banner.
Browser Settings and Cookie Management
Most web browsers allow you to control cookies through their settings menus. You can choose to block all cookies, accept only first-party cookies, or receive notifications before cookies are set. However, blocking essential cookies may prevent our services from functioning properly.
Browser settings vary by platform, but typically include options for viewing, deleting, and managing cookies from specific websites. Consult your browser's help documentation for detailed instructions.
Data Retention and Cookie Lifespan
Different types of cookies have varying lifespans. Session cookies are deleted when you close your browser, while persistent cookies remain until their expiration date or until you delete them. We set appropriate expiration periods based on the purpose of each cookie.
Essential cookies typically have shorter lifespans, while preference cookies may persist longer to maintain your settings across visits. Analytics cookies are generally retained for standard reporting periods.
Cross-Device Tracking and Synchronization
When you use multiple devices to access our services, we may use cookies and account information to provide a consistent experience across platforms. This includes synchronizing preferences, rental history, and account settings.
Cross-device functionality requires account login and can be controlled through your privacy settings. You can choose to limit data synchronization between devices if preferred.
Compliance withese Regulations
Our cookie practices comply withese privacy laws and international standards for data protection. We regularly review our practices to ensure ongoing compliance with evolving regulatory requirements.
We provide transparent information about our cookiege and respect user choices regarding non-essential tracking technologies. Our practices align with industry best practices for privacy protection.
Updates to Cookie Practices
We may update our cookie practices periodically to reflect changes in technology, legal requirements, or service features. Material changes will be communicated through updated consent banners and notifications on our platform.
We encourage users to review this cookie policy regularly and update their preferences as needed. Changes to essential cookiege will be clearly communicated and justified by functional necessity.